Exchange Policy
We offer a 7-day exchange policy, which means you can request an exchange within 7 days of receiving your item. Please note that we do not accept returns or provide refunds.
Eligibility for Exchange
To be eligible for an exchange, your item must be:
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In the same condition that you received it
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Unworn and unused
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With all original tags attached
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In its original packaging
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Accompanied by the receipt or proof of purchase
How to Request an Exchange
To initiate an exchange, please contact us at roohdaricouture@gmail.com within 7 days of delivery.
If your request is approved, we will provide you with instructions on how and where to send your package.
⚠️ Items sent back without prior exchange approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
We will review the issue and arrange for an exchange at no extra cost.
Exceptions / Non-Exchangeable Items
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Items that are worn, washed, altered, damaged, or missing tags
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Sale items or discounted products
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Gift cards
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Hazardous materials, flammable liquids, or gases
Such items are not eligible for exchange.
Exchange Process
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Once we receive and inspect your returned item, we will notify you about the approval of your exchange.
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You may then select a replacement item of equal or higher value (price difference to be paid by the customer).
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If the replacement item is of lower value, the difference will not be refunded.